GDPR

We at caredirect.eu work actively to ensure the secure handling of your personal data.

In this personal data policy, we explain what personal data we collect, what the purpose of the processing is, what rights you have and what we do to handle your personal data securely.

1. Personal data collected about you and the purposes of the personal data processing

Immitec Sverige AB (cardirect.eu or "we") is responsible for the processing of the personal data that you provide to us. When you register as a customer with us, we ask you to provide information about your full name, address, e-mail address and telephone number. We do this to be able to administer your customer relationship, send your orders and, if necessary, be able to contact you due to the customer relationship. The information you provide will be saved if you have an active customer relationship with us. caredirect.eu is obliged to save parts of the information even after your customer relationship has ended, e.g. to fulfil our accounting obligations.

When you submit your personal information to us in connection with ordering, your personal information is used to process your request. We will also use the information to communicate with you and to adapt our services. We may contact you by phone, e-mail, and letter, unless you have informed us that you do not want to be contacted. After the end of the customer relationship, we will save your information name, address, e-mail address, telephone number and purchase history in order to inform you about offers and news about our products that we believe may be of interest to you. However, this does not apply if you have informed us that you do not want to be contacted for the said purpose. We may also direct personalized offers to you based on Caredirect.eu, legitimate interest in using such marketing that is perceived as relevant by the recipients.

According to accounting and tax legislation, caredirect.eu is obliged to save certain personal data attributable to your payment transactions regarding previous orders for seven years after the end of the financial year. When you place a new order, you are deemed to agree that caredirect.eu can check that you do not have outstanding overdue invoices from previous orders before we approve your new order.

 

Your personal data can also be used for accounting, invoicing and auditing, sending packages, payment verifications, administrative and legal issues, statistical and marketing analysis in order to improve our services, our website's user-friendliness, development and maintenance of our systems and for customer surveys.

If you are under the age of 18 and must make a purchase, you must have the consent of the guardian before you provide your personal information and include the purchase.

By submitting your personal data to caredirect.eu in connection with the order, you are also deemed to consent to a personal data processing where we will ask Deciders AB if you have a remark check. this information is not stored but is only used to control the payment method on the website.

By submitting your personal data to caredirect.eu in connection with the order, you are deemed to consent to the above personal data processing. However, you have the right to withdraw your consent to the processing of personal data at any time.

Our policy includes not requesting or processing sensitive information from our customers. Therefore, do not leave us any sensitive information (information about e.g., political, religious or philosophical opinions, ethnicity, trade union membership, health or sexual orientation).

We process your personal data for the purpose of:

- Deliver products / services according to agreement, handle complaints and questions to complete the agreement with you.

- Administration of our customer database as part of our legitimate interest in conducting our business. (e.g., handling and handling of customer service matters and sales activities)

- To fulfil legal obligations, e.g. regarding accounting.

- Provide individual marketing once we have your consent.

2. Where we collect personal information from

The personal data processed by caredirect.eu is collected from you by registration in the manner specified in point 1 above.

Furthermore, information on gender and social security number is obtained to obtain a secure identification, develop our products and adapt our marketing, as well as information on address and telephone number in the event that you have not provided the information yourself. We collect the mentioned information from our partners Bisnode AB and Deciders AB.

3. Transfer of personal data to third parties

We can use personal data assistants in Europe and the UK or other locations to process the personal data collected. We have written agreements with all our personal data assistants according to which the assistants guarantee that they take the corresponding security measures to ensure that all processing of personal data takes place in a secure manner and in accordance with applicable and applicable privacy protection legislation.

We may also share your personal data with companies within the same group or with personal data assistants that we use for the purposes set out in point 1 above, both within and outside the EU / EEA.

caredirect.se takes appropriate protection measures in the form of binding corporate regulations to ensure that the transfer of your personal data takes place in accordance with applicable and applicable privacy protection legislation.

We may share your personal information if such obligation is required by law or if you send us material whose content is deemed illegal.

4. Direct marketing through electronic communication

As long as you are a customer of caredirect.se and / or a member of our customer club, we may use your personal information to send offers and news about our products that we believe may be of interest to you. You can always say no to continued marketing at any time. The easiest way to do this is to follow the instructions that come with each mailing or by contacting us (see contact details below).

5. Security

All personal data is processed in a secure environment.

6. Correction and deletion of personal data

Incorrect or incomplete personal data, or such data we have no legal basis for processing, will on caredirect.se own initiative or at your request be corrected or deleted.

Your personal data will be deleted / anonymised when they are no longer needed for the purposes described in point 1 above, unless caredirect.se is not required by law to save the data for a longer period of time. After the end of the customer relationship, caredirect.se assesses the need for continued processing of your personal data. All personal data that is no longer needed for the purposes of the processing will be deleted / anonymized. Any further processing of your personal data after the said time will take place with the support of law or express consent from you.

Your personal information is retained until the purchase is completed, including delivery and payment, and for a period of 36 months thereafter to handle any complaints and warranty matters or the longer period thereafter necessary to handle the matter.

7. Storage times

caredirect.se does not store your personal data for longer than is necessary for the purposes stated in point 1 above.

8. Your rights

You have the right to receive information about what information we process about you, where we have obtained the information from and how the information has been used. You also have the right to receive a copy of the information we have stored about you and the right to request that your personal data be deleted, corrected or that the processing be restricted. You also have the right to request that your personal data be transferred to another legal entity (so-called data portability). If you have questions about the information, we process about you or want to exercise any of your rights, please contact us in writing at the address below. If you want to update your personal information, change your choice of communication method or if you do not want to receive marketing from us in the future, you can send a written request to the address below.

9. Personal data responsibility

The person responsible for the processing of your personal data is:

Immitec sverige AB, 556543-1771

Munkerekkveien 89B, 3142 Vestskogen

Email: info@caredirect.se

If you have a complaint regarding our processing of your personal data, you always have the right to contact the supervisory authority: Datainspektionen, Box 8114, 104 20 Stockholm.

10. Updates to the Privacy Policy

We may change this Privacy Policy. We do this to be able to adapt the policy to changes in applicable legislation, framework agreements, commercial needs or to satisfy the needs of our customers, marketing partners and service providers. Updated versions will be published on our website www.emptiodirect.com with the date of the change so that it is clear when the last update took place.

The personal data policy was last updated on 2018-05-23.